Dove Financial Assistance

link here for City of Decatur COVID Relief - DFA is serving to distribute these funds


Sharing information - updates on UDAP

Executive Order 2021-07

Governor JB Pritzker today signed Executive Order 2021-07, which temporarily suspends two provisions of the Illinois Energy Assistance Act, expanding the use of available emergency relief dollars for Illinois utility customers currently at risk of service disconnections following the end of the winter moratorium, and maximizing the number of households eligible for relief. The Governor’s Executive Order paves the way for a new Utility Disconnection Avoidance Program (UDAP), allocating an estimated $80 million to help households in crisis. The expanded assistance measures will grant billing relief for nearly 80,000 current and former Low-Income Home Energy Assistance Program (LIHEAP) customers currently at risk for disconnection and prevent service shutoffs due to a consumer’s inability to pay.

Illinoisans eligible for UDAP may receive a one-time credit of at least $250 up to a maximum of $5,000 for each eligible utility account. Families eligible for UDAP benefits include those who are currently on a utility disconnection list based on arrearages, as well as those who have received state energy assistance through LIHEAP or PIPP between October 1, 2018 and June 30, 2021.


What is Dove Financial Assistance?

DFA is a joint effort of area religious organizations to give monetary support to persons who have emergency financial needs. DFA provides a systematic way to verify needs and provides a central location for persons seeking emergancy financial assistance.

DFA also works with Ameren Illinois to distribute the funding through the "Warm Neighbors, Cool Friends Program," which assists persons with payment of their summer and winter power bills, in Macon, DeWitt and Piatt Counties.

Thousands of families in have been helped through this program since 1984.

Filling out an application if the first step. (download application link - see above)  The application is reviewed and decisions to requests we can grant are determined, up to $300. The Coordinator will let those who cannot be helped know immediately at the appointment time or via a letter should it take longer to determine. Checks to vendors or landlords will be issued when a request is approved. The Coordinator also works with other service providers, making referrals and sharing other agency services with applicants.

A few guidelines to remember:

  • DFA can only grant up to $300 per application.

  • A person can be helped more than once. However, 365 days must pass before he or she may be granted assistance again.

  • This program relies on donations from religious organizations and individuals. When funds are depleted, no applications can be filled until money is available again.

  • Due to the Covid-19 pandemic  DFA can also receive requests for assistance through:

    email -          fax:  217.423.5025          phone:  217.433.7435

  • Potential clients can fill out application, scan or take a picture of their bills, ids and receipts and share via email or fax. Responses will be sent via email or by phone. Responses could take up to 36 business hours for items to be reviewed. Checks or vouchers will continue to be sent directly to the vendor.


DFA Locations and Hours 

Macon County Site: 

Northeast Community Fund, 839 N. MLK Jr. Dr., Decatur

Hours:  Monday through Thursday, 9:00 to 11:00 a.m. and 1:00 to 3:00 p.m.


DeWitt County Site: 

Dove DeWitt County Office, 803 W. Leander, Clinton

Hours By appointment, can be reached at or 217-619-9108


Shelby County Site:

Salvation Army Building, 1410 W. Main, Shelbyville

Hours:  By appointment, can be reached at or 217-619-9108


Moultrie County Site:

United Methodist Church, 216 W. Jefferson Street, Sullivan

Hours By appointment, can be reached at or 217-619-9108


 Piatt County Site:

Dove Piatt County Office, 100 W. Washington, Suite 102, Monticello

 Hours:  By appointment, can be reached at or 217-619-9108



How can you help?

Donations to the program are always needed and welcomed. Please send your donation to:

Dove, Inc. 
302 S. Union, Decatur, IL 62522

If you would like more information about the program or would like a speaker about the program, please contact the office at 217.433.7435             or by e-mail at


DFA serves as the Warm Neighbor Cool Friends Site
for Macon, Piatt and DeWitt Counties

  • Applicant can receive WNCF assistance only once per heating season, which is 10/1 to 5/31 each year and once per cooling season, 6/1 to 9/30. 
  • WNCF matches customer payments (within the last 45 days) up to $350 during heating season and up to $200 during cooling season 
  • Heating grants are based solely on income guide-lines while cooling grants are intended for seniors, disabled or those with medical conditions exacerbated by heat (with a doctor's letter)
  • WNCF pledge may create a credit balance

Must show proof of 30 Day (GROSS) Income Must be Between
   Family Size    200%        350%
           1              $2,127     $3,722
           2              $2,873     $5,028
           3              $3,620     $6,336
           4              $4,367     $7,642
           5              $5,113     $8,948
           6             $5,860    $10,256
           7             $6,607     $11,562
           8             $7,353     $12,868

Programs require:

  • Driver's License or other Photo I.D. and Copy of current Ameren Illinois utility bill
  • Applicant must reside at the address on the bill and have active service in his or her name
  • Income eligibility, see guidelines in the box