Dove Financial Assistance

New DFA interactions in place on April 6, 2020

Due to the Covid-19 pandemic and Illinois stay at home mandate, DFA can receive requests for assistance through:
email -
fax:  217.423.5025
(soon - via phone:  217.433.7435)
Currently these are the safest method of operation using the guidelines provided by the state and health department.
DFA is  currently helping with Water bills, Power and Medicine, due to a verified emergency need.
Potential clients can fill out application, scan or take a picture of their bills, ids and receipts and share via email or fax. Responses will be sent via email or by phone. Responses could take up to 36 business hours for items to be reviewed. Checks or vouchers will continue to be sent directly to the vendor.
We reserve the right to discontinue this at any time without notice. We will review the process as necessary or following the current April 30, 2020 mandate, or as to when businesses/NECF open back up again.
DFA Application
Warm Nieghbors Cool Friends Guidelines

October 1, 2019 through May 31,  2020

Families must show proof of income. A family’s monthly gross (before tax) income must fall between the ranges based on family size to qualify.

Family Size 30-Day (Gross) Monthly Income Range Must be between:

1                   $1,561 - $3,122

2                    $2,114 - $4,228

3                    $2,666 - $5,332

4                    $3,219 - $6,438

5                    $3,771 - $7,542

6                  $4,324 - $8,648

7                 $4,876 - $9,516

8               $5,298 - $10,596

9                $5,981 - $11,962

10               $6,534 - $13,068


Power must be on/ Bill must be current/no old bills

No help from Dmcoc/Liheap/Pipp in the last twelve months

Total owed must be $750.00 or less even with pay agreement

Must meet income guidelines

Formerly the MAX Program - Macon County Assistance eXchange

What is Dove Financial Assistance

DFA is a joint effort of area religious organizations to give monetary support to persons who have emergency financial needs. DFA provides a systematic way to verify needs and provides a central location for persons seeking assistance.

DFA also works with Ameren Illinois to distribute the funding through the "Warm Neighbors, Cool Friends Program," which assists persons with payment of their summer and winter power bills.

Thousands of families in have been helped through this program since 1984.

Volunteers assist applicants with needed information on the applications. The applications are reviewed and decisions to requests we can grant are determined, up to $300. The Coordinator will let those who cannot be helped know immediately at the appointment time or via a letter should it take longer to determine.. Checks to vendors or landlords will be issued when a request is approved. The Coordinator also works with other service providers, making referrals and sharing other agency services with applicants.

A few guidelines to remember:

  • DFA can only grant up to $300 per application.
  • A person can be helped more than once. However, 365 days must pass before he or she may be granted assistance again.
  • This program relies on donations from religious organizations and individuals. When funds are depleted, no applications can be filled until money is available again.

DFA Locations and Hours - Winter Hours, Beginning December 2, 2019

Macon County

Mondays, Wednesdays and Thursdays, 9:00 to 11:00 a.m.
Monday - Thursday, 1:00 to 3:00 p.m.
839 N. Martin Luther King Jr. Drive - inside Northeast Community Fund

DeWitt County

Tuesday Mornings, 8:30 to 11:30 a.m.
Dove Clinton Office, 803 W. Leander, Clinton
Warm Neighbors Cool Friends

Shelby County

Wednesdays, 1:00 to 3:00 p.m.
1410 W. Main Street, Shelbyville - inside the Salvation Army Building

Moultrie County

216 W. Jefferson, Sullivan
inside the United Methodist Church
Wednesdays, 9:00 to 11:00 a.m.


How can you help?

Donations to the program are always needed and welcomed. Please send your donation to:

Dove, Inc. 
302 S. Union, Decatur, IL 62522

Volunteers are also needed to assist the Coordinator. Duties include greeting applicants, assisting applicants with application process and general office need such as filing, copying, data entry, etc.

If you would like more information about the program or would like a speaker about the program, please contact the office at 217.433.7435 or by e-mail at